Which Genesys products does Meetzy support?

Meetzy integrates with Genesys Cloud CX. On-premise Genesys installations are not currently supported.

Can Meetzy agents hand off to human agents in Genesys?

Yes. Meetzy agents can transfer a call to a specific Genesys queue or agent at any point in the conversation. The transcript and call context are passed along so the human agent has full context before speaking.

How does reporting work across Meetzy and Genesys?

Meetzy provides its own analytics dashboard covering AI agent performance, call outcomes, and conversation quality. Genesys reporting continues to operate as normal for human-handled interactions.

How long does the Genesys setup take?

A basic Genesys Cloud integration can be configured in under a day. For complex contact centre environments with multiple queues and escalation paths, setup is scoped with your dedicated Meetzy implementation team.

Genesys Cloud Integration

AI Voice Agents integrated
with Genesys Cloud.

Meetzy connects with Genesys Cloud CX to extend your existing contact centre with AI agents that handle volume automatically.

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What the integration does

AI handles the volume. Genesys handles the rest.

Genesys Cloud CX integration

Meetzy plugs into your existing Genesys Cloud environment. AI agents handle inbound and outbound calls alongside your human team, from the same platform.

Seamless handoff to human agents

When the AI decides a human is needed, the call transfers instantly to the right Genesys queue with full transcript and context attached. No cold transfers.

Unified reporting

AI performance dashboards in Meetzy. Human agent metrics in Genesys. Side-by-side visibility over your full contact centre operation.

Getting started

Live in three steps.

Connect Meetzy to your Genesys environment

Authorise the Meetzy integration in your Genesys Cloud admin settings. No custom development required.

Configure handoff rules

Define when the AI should escalate: by intent, sentiment, keywords, or call stage. Map escalations to the right Genesys queues.

Activate AI for specific queues

Enable Meetzy for the queues with the highest volume or lowest priority. Your human agents handle what truly requires human judgment.

FAQ

Common questions.

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Ready to extend your Genesys contact centre with AI?

See how Meetzy and Genesys Cloud work together in a live session with our team.