Contact Center ยท Genesys
AI Voice Agents
integrated with Genesys Cloud.
Drop Meetzy AI agents into your existing Genesys contact center. Co-exist with human agents. Routing-aware. SIP-connected.
What it is
Meetzy + Genesys = the augmented contact center.
Meetzy AI agents register with Genesys as queue members, take calls routed by your existing flows, and hand off to humans when the conversation requires escalation. Your supervisors see AI + human queues side by side.
Capabilities
What works out of the box.
Queue-member registration
AI agents appear in Genesys queues like any other agent.
Routing-aware
Existing Architect flows can route to AI or human based on time, skill, language.
Warm transfer to human
AI hands off mid-call with full context (transcript + structured fields).
Wrap-up codes
AI agents fill in wrap-up codes and disposition consistent with your existing schema.
Recordings + compliance
Calls recorded into Genesys storage with your existing retention policies.
Supervisor view
Live monitor + barge-in supported on AI calls just like human ones.
When to use it
Built for teams that already run on this stack.
- You run a multi-thousand-seat Genesys contact center and want to layer in AI
- You want AI to handle Tier-1 with hand-offs to humans for Tier-2+
- You need full Genesys reporting + recording compliance on AI calls
- Your supervisors need a single pane of glass across human + AI agents
Connect in minutes.
No engineering required. Authenticate, pick the data you want synced, ship.